These terms are the agreement between you and Didilabs Limited (Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong) for using the JujuWalk app and website. By using JujuWalk you accept them.
1. Who can use JujuWalk
You must be at least 16 years old in the European Economic Area and the United Kingdom, and at least 13 elsewhere. You need a phone that counts steps. You are responsible for what happens under your account.
2. What JujuWalk is
JujuWalk counts the steps you walk and lets you turn them into Juju, a virtual reward inside the app. Juju can be exchanged for rewards offered in the app's Market. JujuWalk is a game about walking. It is not a medical device, a fitness programme or health advice.
3. Juju
- Juju has no cash value. It cannot be bought, sold, transferred to another person or exchanged for money.
- How much Juju a walk earns, what a reward costs, daily limits and bonus rules are shown in the app and can change. A change never removes Juju you already hold.
- Your balance is the one our servers hold. The app shows its best current figure and reconciles with the server when it is connected.
- If your account is closed, any remaining Juju is forfeited.
4. Earning fairly
Juju exists because people actually walk. To keep it that way:
- Steps must be your own, walked with the phone or a linked health source on you. Shaking, driving, using a step generator, editing health records or running the app on a modified device are not walking.
- A day with an impossible step count, or a rate no human sustains, is flagged: the steps are still shown, but pay nothing.
- We may withhold or reverse Juju and rewards, and suspend or close accounts, when we believe the rules were broken. We will tell you why when we can do so without helping others break them.
- One person, one account. Invite rewards are for real invitations to real people.
5. Videos and rewards
Some rewards are paid after you watch a short video from an advertising network. If a video is not available, the app offers a smaller reward without one. Watching is always your choice, and skipping a video pays nothing. Daily limits apply to videos and to the Juju you can earn.
6. The Market
- Rewards are offered by us or by partners. A partner reward is delivered as a code or a delivery, and the partner's own terms apply to using it.
- Rewards can be limited in number and available only in some countries. Some rewards need a signed-in account or an account with some history, to protect the rewards from abuse.
- Once a reward is claimed the Juju is spent. If we cannot deliver a reward, we return the Juju.
- Reward codes are single-use. Keep them like you would keep cash.
7. Expeditions and the league
Expeditions are walks along real-world paths, measured by your steps. Distances are estimates based on an average step. The weekly league shows your display name, avatar, country and steps collected to others in your country; you can change your name or leave the league in Profile. Display names must not be offensive, impersonate anyone or contain contact details. We may change a name that breaks this rule.
8. Your account and your data
You can use JujuWalk without signing in. Signing in with Apple, Google or email lets your Juju follow you to a new phone. How we handle your data, including how to delete it, is in the privacy policy.
9. Health and safety
Walking is exercise. Check with a doctor before changing your activity level if you have a health condition. Watch where you are going; the phone can wait. Step counts come from your device and can be inaccurate; we do not guarantee any count, distance or calorie figure.
10. Our content
The app, its artwork, its names and its text belong to Didilabs Limited or its licensors. You may use them only through the app. You may share your progress and invite codes; you may not copy, sell or modify the app or run it in ways it was not designed for.
11. Third-party services
JujuWalk uses services from Apple, Google and others for sign-in, analytics, maps, videos and rewards. Their terms apply to their services. We are not responsible for them.
12. Availability and changes
We can change, pause or stop JujuWalk or any part of it, including rewards and bonus rules, at any time. We try to give notice in the app when a change matters. We do our best to keep the service running but do not promise it will always be available or free of errors.
13. Liability
JujuWalk is provided as it is. To the extent the law allows, Didilabs Limited is not liable for indirect or consequential loss, for loss of Juju or rewards, or for anything caused by inaccurate step counts, third-party services or your use of the app. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer.
14. Ending the agreement
You can stop using JujuWalk at any time and delete your data in Profile › Privacy. We can close your account for breaking these terms, and we may close inactive accounts after a long period of inactivity with notice where we can reach you.
15. Law and disputes
These terms are governed by the law of the Hong Kong Special Administrative Region, and the courts of Hong Kong have jurisdiction, without taking away protections you have as a consumer under the law of the country where you live. If you are a consumer in the EU you can also use the European Commission's online dispute resolution platform.
16. Contact
Questions about these terms: [email protected]. Help with the app: Support.