In the app
Open Profile › Support. The conversation stays with your account so we can see what your app sees, and you can attach a screenshot.
Without the app, or can't sign in? Tell us which phone you use and, if you have it, your user id from Profile.
Quick answers
My steps are not counting
- First, open the Trail tab: if a card at the top says “Turn on step counting”, tap it and follow it: choose Allow when iOS asks, or open Settings when it sends you there. Otherwise, iPhone: Settings › Privacy & Security › Motion & Fitness, and make sure JujuWalk is allowed. Android: Settings › Apps › JujuWalk › Permissions › Physical activity.
- The app can read the steps you walked earlier today once permission is granted. Steps from earlier days before you installed the app are not counted.
- If you linked Apple Health or Health Connect, JujuWalk takes the higher count per hour from the phone and the health source, never the sum.
- If the card does not appear and JujuWalk is missing from Motion & Fitness, check the Fitness Tracking switch at the top of that screen: when it is off, iOS hides every app there.
I earned Juju but there is a small dot next to the amount
The dot means the earn is waiting to reach our servers, usually because the phone was offline. It is safe. The next time the app is online it sends the report and the dot disappears. If the server cannot accept the report, the line is shown greyed and the Juju is not paid; the app tells you why when it can.
The balance changed after I earned
The number our servers hold is the real one. The app shows its best figure and corrects itself when it syncs. If a reward you claimed was refused, the Juju comes back with the sync.
I did not get the sign-in email
Check the spam folder for a message from jujuwalk.app. The link works once and for 15 minutes. Request a new one from the app if it expired.
My reward code does not work
Codes are single-use and belong to the partner that issued them. Send us the reward name and the time you claimed it through Profile › Support and we will check with the partner.
I want to delete my data
Profile › Privacy › Delete my data. It erases the app's data on your phone and closes your account on our servers. What remains afterwards is described in the privacy policy.
I have a new phone
Sign in with Apple, Google or email on the old phone first, then sign in the same way on the new one. Your Juju, history and streak come along. An account that was never signed in cannot be moved.